Stackline · 1 day ago
Customer Strategy Lead
Seattle, WA
Full-time
Hybrid
Director/Executive
$140K/yr - $180K/yr
6+ years expStackline is the first full-funnel connected commerce platform for the world's most innovative brands. As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals and collaborate closely with various departments to enhance products and customer experience.
AnalyticsE-CommerceMachine LearningRetail TechnologySoftware
Responsibilities
Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders
Own customer retention for your business; proactively manage renewal risk
Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities
Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs
Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives
Gather valuable feedback from clients and act as a voice of the customer internally
Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives
Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations
Qualification
Required
Bachelor's degree in a relevant field
6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer
4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer)
2+ years of people leadership experience
Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations)
Passion for SaaS, technology, eCommerce, and customer service
High energy with the ability to successfully drive projects with minimal guidance
Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects
Passion for rolling up the sleeves and diving in both tactically and strategically
Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
Ability to work in a fast-paced environment while maintaining focus on primary goals
Experience selling/owning renewal and expansion conversations
Ability to think big, solve problems, and are detail oriented
Proficient in Microsoft Outlook, Excel, and PowerPoint
Preferred
MBA degree
A background with traditional and digital marketing, buying, and measurement
Experience working in a startup, retail, digital advertising, or eCommerce environment
Benefits
Comprehensive benefit plans covering medical, dental, and vision
Fertility benefits
401k plan plus company match
Company paid Life Insurance
20 days of Paid Time Off annually
9 Paid company holidays
100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
Summer Fridays early close at 3 pm
Fully stocked kitchen snacks with fresh fruit
Happy hours and monthly catered lunches
Company
Stackline
Stackline is a retail intelligence and software company that provides tools, data, and services for e-commerce.
201-500 employees
H1B Sponsorship
Stackline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (10)
2022 (18)
2021 (14)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
TA AssociatesGoldman Sachs Growth Equity
2021-06-08Series B· $130M
2020-11-19Series A· $50M
Leadership Team
Michael Lagoni
CEO
Amelia Slick
People Partner
Recent News
Seattle TechFlash
2025-04-26
Company data provided by crunchbase