HB Travels · 1 month ago
Customer Service Specialist (Remote)
United States
Full-time
Remote
New Grad, Entry LevelHB Travels Agency USA is committed to providing dependable, high-quality service to clients nationwide. They are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience, assisting clients with inquiries and ensuring a positive travel experience from start to finish.
Consumer Services
Responsibilities
Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner
Assist clients with booking questions, modifications, cancellations, and special travel requests
Provide clear, accurate information on destinations, travel documentation, and agency processes
Track and update customer details to ensure accuracy and smooth communication
Follow up before and after travel to confirm details and gather feedback
Handle client concerns with patience, empathy, and strong problem-solving skills
Qualification
Required
Strong verbal and written communication skills
Experience in customer service
High attention to detail and strong organizational habits
Ability to learn new tools, software, and systems quickly
A friendly, patient, and service-oriented attitude
Preferred
Experience in travel, hospitality, or tourism is a plus
Benefits
Fully remote flexibility – work from anywhere with a schedule that fits your lifestyle.
Travel perks, discounted rates, and industry-only benefits.
Training and support to help you grow in the travel and customer care field.
A collaborative, motivated team environment committed to exceptional service.
Company
HB Travels
HB Travels is a Massachusetts-based, home-operated travel agency dedicated to crafting unforgettable getaways, whether near or far.
Founded in 2022
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase