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F.N.B. Corporation · 1 month ago

Branch Operational Support (Help Desk)

Hermitage, PA

Full-time

Onsite

Entry Level

1+ years exp

F.N.B. Corporation is a financial institution seeking a Branch Operational Support Representative to enhance branch operations. The role involves providing expert assistance to staff, resolving complex issues, and supporting various initiatives related to branch operations and compliance.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Provide timely, courteous assistance to customer-facing and internal staff through the HELP Line and department mailbox. Offer functional guidance on ARGO and related systems, troubleshoot issues, and escalate or redirect inquiries as appropriate

Support activities related to branch openings, consolidations, closures, and acquisitions. Coordinate with vendors, arrange cash logistics, update access to services such as Wells Fargo Foreign Currency Exchange, and provide training on equipment like cash recyclers

Act as a resource for branch staff to resolve issues related to Beneficial Ownership, Customer Identification Program (CIP), and compliance with operational procedures. Review and validate customer documentation such as Powers of Attorney, Trust Agreements, Letters of Authority, and business entity documents. Identify, report, and manage risks in accordance with F.N.B. Corporation’s risk management framework. Ensure compliance with all regulatory requirements and internal policies

Contribute to departmental and cross-functional projects as assigned, ensuring timely and accurate completion of tasks

Provides timely and courteous assistance to customer-facing and other Bank-wide staff through the HELP Line and department mailbox by answering rotation queue telephone calls and emails respectively. Answers questions, provides functional guidance with Premiere Teller and other system actions, researches situations and escalates issues or redirects to another support department

Acts as liaison to branches to resolve issues such as Beneficial Ownership, CIP and compliance with operational procedures. Reviews customer documentation such as POAs, Trust agreements, Letters of Authority, required business documentation, etc

Assists in training for customer-facing staff and Bank-wide employees by developing hand-out materials to include screen shots and visuals for product and new software training, drafting communications regarding product, procedure or software for Retail Bank or Bank-wide distribution

Assists in activities affecting physical branches such as de novos, consolidations, closings and branch acquisitions, including contacting vendors, arranging cash deliveries and pickups, updating access to Wells Fargo Foreign Currency Exchange, training on cash recyclers or other equipment as directed by Supervisor of Retail Support

Performs other related duties and projects as assigned

Qualification

Customer serviceCommunication skillsMulti-taskingMS ExcelDetail-orientedMS WordMS PowerPointPremier TellerBusiness Process ManagerWeb Director

Required

High School or GED

1 year of job-related experience

Excellent customer service skills

Excellent communication skills, both written and verbal

Detail-oriented

Ability to work and multi-task in a fast-paced environment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Preferred

Experience in Premier Teller, Business Process Manager, Web Director or banking support beneficial, but not required

Company

F.N.B. Corporation

Glassdoor3.9

F.N.B. Corporation (NYSE: FNB) is a diversified financial services company headquartered in Pittsburgh, PA.

Founded in 1864

Hermitage, Pennsylvania, USA

1001-5000 employees

https://www.fnb-online.com

H1B Sponsorship

F.N.B. Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (2)

2023 (3)