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Whatnot · 17 hours ago

Risk Strategist

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$140K/yr - $210K/yr

Whatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community and entertainment. The Risk Strategist will focus on detecting and mitigating risks associated with fraud and trust, developing strategies and tools to protect the marketplace.

CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform

Growth Opportunities

Responsibilities

Monitoring: Tracking trust and fraud trends and analyzing the root causes

Frontline investigation: develop and iterate rules to enforce Whatnot’s policies at scale

Developing strategies: Creating tools, processes, and strategies to improve bad actor detection and mitigation

Assessing risk: Evaluating new tools and existing processes for risk, and proposing ways to mitigate it

Managing fraud controls: Collaborating with technology and operations teams to manage trust and fraud controls

Tracking performance: Monitoring the performance of trust and fraud strategies, tools, and processes

Identifying opportunities: Looking for opportunities to invest in trust and fraud protection for the short and long term

Supporting new product launches: Analyzing fraud risks for new products and countries, and developing strategies to mitigate those risks before and after launch

Work closely with the Trust and Risk engineering teams, operations partners, and data scientists to ensure long-term protections for our buyers and sellers are built and codified

Qualification

Data analysisRisk managementFraud detectionCybersecurity knowledgeProcess optimizationCuriosityCollaborationProblem-solving

Required

Interest in having a direct impact on Whatnot's mission

Responsible for the analysis of fraud or trust trends, the development of mitigation strategies and deployment of creative solutions to effectively manage the customer journey across the product

Assist in the development and optimization of risk mitigation controls within our framework of tools to ensure the business meets or exceeds our trust and risk goals while supporting business growth targets

Measure and monitor rule performance for the purpose of statistically quantifying risk and opportunity

Seek and design creative solutions to risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data

Endless curiosity and the passion to understand our customers and the transaction pattern