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NEOGOV · 1 month ago

Program Specialist II - Public Health Clinic (Health Department)

Everett, WA

Full-time

Hybrid

Mid Level

$58K/yr - $71K/yr

3+ years exp

NEOGOV is a company that supports public health initiatives, and they are seeking a Program Specialist II for their Health Department. This role involves managing front desk operations, providing administrative support to clinical staff, and ensuring compliance with public health policies and procedures.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Performs a variety of highly responsible and specialized support work for the division. Performs on a continuing basis, assignments requiring specialized skills and/or capabilities to establish and maintain operational functions

Apply change management processes and tools to recommend ideas, strategies, and support adoption of required administrative procedural changes

Review incoming invoices to ensure accuracy and complete any required paperwork needed by Finance for payment

Assist staff with Travel and Business Expense Reimbursement (TBEA) form

Evaluates multi-section procedures and user guides and provides drafts recommendations for revisions

Assists with orientation, training of new employees in how administrative procedures works to support their work, software setup and office equipment/technology within area of assignment

Assists in the development of office operation procedures and protocols and recommends modifications to address better efficiency and effectiveness in the workplace

Retrieves and reviews data, verifies accuracy of data, conducts analysis of data, and prepares deadline-intensive reports and makes recommendations based on trends

Organize and maintain electronic records/documents/files according to departments records retention policies and procedures

Designs, revises, formats, proofreads, and edits forms and documents and creates communication templates to meet efficiency and customer service goals

Participate in continuing education courses as appropriate to meet learning needs

Provide PS coverage to other programs when necessary

Performs other duties as assigned

Qualification

Public health knowledgeElectronic medical recordsData analysisChange managementTraining principlesInterpersonal skillsOrganizational skillsCultural competencyCustomer serviceTechnical proficiencyRecord keepingResourcefulnessCustomer engagementConflict resolutionEffective presentationTeam collaborationProblem-solvingAttention to detailTime managementCommunication skillsAdaptability