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Marsh McLennan Agency · 10 hours ago

Client Manager - Crop Insurance

Greater Yakima Area

Full-time

Onsite

Mid Level

$49K/yr - $91K/yr

3+ years exp

Marsh McLennan Agency is seeking a passionate and people-oriented customer service professional to join their Business Insurance team as a Crop Insurance Client Manager. This role involves managing day-to-day customer service interactions and maintaining strong relationships with Crop Insurance clients, while also providing insurance coverage analysis and recommendations.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Work with customers and carriers to handle incoming service requests

Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy

Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage

Update customer information: keep accurate, up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels

Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities

Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service

Plus (the fine print): you’ll follow organization policies and procedures, sales and service standards and established workflows. You’ll ensure quality control through proper file documentation and maintenance. You’ll maintain confidentiality and be an all-around awesome member of our team

Qualification

Crop Insurance knowledgeCustomer service skillsPolicy negotiationInsurance coverage analysisProfessional developmentTeam playerAttention to detailAdaptability

Required

extensive knowledge of risks associated with Crop Insurance, including but not limited to, multi-peril, whole farm and pasture rangeland forage coverages

passionate about delivering an exceptional level of customer service and support

understand business and people

good with people, even on the tough days

maintain positive relationships with your colleagues

pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers

earnest about improving and pursuing professional development

adapt to changes in the industry and client needs

embrace core values: accountability, balance, excellence, integrity, respect and humanity

Preferred

at least 3-5 years' experience working in Crop Insurance

Benefits

Performance-based incentives

Annual profit sharing

Paid paternity/maternity leave

Medical leave

401K savings

Other wellbeing programs

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees