SMU Dedman School of Law · 1 month ago
911 Public Safety Dispatcher- Basic (HR Title: Communications Officer- Basic)
USA-TX-Dallas
Full-time
Onsite
Entry Level
1+ years expSMU Dedman School of Law is looking for a 911 Public Safety Dispatcher- Basic to join their Police Department. The role involves managing communications through the police radio system, monitoring alarms, and responding to inquiries from the university community.
EducationUniversities
Responsibilities
Receives complaints and inquiries from members of the university community by telephone, email, or in person at the service window. After assessing the information provided, the dispatcher deploys police, fire, or emergency medical services as appropriate using the radio communication system
Maintains a computer-based log of all police activities. They document service calls and radio communications from officers in the CAD system and use the system to determine whether an officer has had prior interactions with a specific individual or vehicle. Additional responsibilities include submitting reports and updating reference manual
Responsible for managing multiple computer systems, including a CCTV network with more than 2,000 cameras, fire and security alarm monitoring systems, 911 services, and a police blotter
Collects and records payments for fingerprints, reports, and notary services
Oversees and maintains all equipment within the emergency communication center to guarantee reliability and continuity of emergency response operations. This includes conducting regular inspections and reporting any malfunctions or technical issues to ensure all systems and devices remain fully operational at all times
Must be available to work all shifts, including weekends and holidays, as assigned. The SMU Police Department operates 24 hours a day, 365 days a year
Qualification
Required
A high school diploma or equivalent is required
A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting
Excellent verbal communication skills
Ability to speak clearly and interact effectively in all circumstances
Sound decision-making capabilities
Problem-solving skills
Maintain composure while handling stressful situations
Strong interpersonal and verbal communication skills
Ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies
Strong written communication skills
Strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions
Strong organizational, planning and time management skills
Ability to obtain TCOLE Telecommunications Operator License within 1 year of employment is required
Proficiency in utilizing Windows computer operating system and the Microsoft Office Suite (including Word, Excel, and Outlook) is required
Must be available to work all shifts, including weekends and holidays, as assigned
Preferred
An associate's degree is preferred
Knowledge of records management systems is preferred
Preference will be given to candidates familiar with law enforcement terminology and procedures
Benefits
Health and related benefit
Wellness programs
Retirement programs
Professional and personal development opportunities
Tuition benefits
Company
SMU Dedman School of Law
SMU Dedman School of Law is the premier law school in Dallas, Texas. It is a sub-organization of Southern Methodist University.
51-200 employees
Funding
Current Stage
Growth StageRecent News
bloomberglaw.com
2025-12-22
bloomberglaw.com
2025-12-08
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