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San Diego State University · 1 month ago

Ticket Office Sales Representative (Guest Services Sales Professional I)

SD Metro Area

Full-time

Onsite

New Grad, Entry Level

$4,198/mo - $6,115/mo

San Diego State University is seeking a dedicated and customer-focused Ticket Office Sales Representative to support ticket operations for its 18 Division I sport programs. This role involves managing in-person and phone ticket sales, processing payments, and providing exceptional customer support during athletic events.

EducationSustainabilityUniversities

No H1B

Responsibilities

Provide friendly, efficient customer service during regular business hours and at campus athletics events

Assist walk-up customers, answer ticket inquiries by phone, and resolve service issues

Process renewals, payments, and mail orders for Aztec tickets

Complete general office tasks and projects as assigned

Serve as a ticket seller or game-day assistant at Snapdragon Stadium and other SDSU venues

Staff will-call and customer service windows

Act as a lead for softball and baseball events as needed

File, prepare mailings, print and package tickets, manage tickets and pass inventory

Support administrative needs within the Ticket Office

Qualification

Ticket sales experienceCustomer service skillsCash handling experienceMicrosoft Word proficiencyMicrosoft Excel proficiencyEvent operations experienceTicketmasterInterpersonal skillsVerbal communication skillsWritten communication skills

Required

Equivalent to a bachelor's degree in a related field

Must have ticket office/ticket sales and cash handling experience

Strong customer service skills

Effective interpersonal and verbal/writing skills

Experience working in an athletics ticket office

Experience in customer service

Cash handling experience in a ticket office; proficiency with Microsoft Word & Excel

Some experience with Ticketmaster

Ability to travel to away games for various sports

Benefits

Generous Time Off: 15 paid holidays, vacation, and sick leave.

Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.

Health Coverage: Medical, dental, and vision options at low or no cost.

Education Support: CSU tuition fee waiver for employees and eligible dependents.

Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.

Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.