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GE HealthCare · 10 hours ago

Field Service Engineer - North Chicago

Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Service Engineer will be responsible for meeting daily service repair needs of customer equipment and driving customer satisfaction through service excellence.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment

Completing Preventative Maintenance and Field Modification Instruction

Ordering and managing repair parts cycle times

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Maintaining tools and test equipment properly and ensuring they are calibrated

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements

Managing vendors’ service delivery processes in compliance with GE Healthcare policies

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area

May include training of clinical staff on designated equipment

Qualification

Electrical EngineeringTroubleshootingMechanical RepairSix Sigma CertificationCustomer CommunicationAnalytical SkillsPublic SpeakingAdaptability

Required

Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment

Experience interfacing with both internal team members and external customers as part of a solution based service process

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Must be based in Chicago or willing to relocate

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment

Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Maintaining tools and test equipment properly and ensuring they are calibrated

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements

Managing vendors' service delivery processes in compliance with GE Healthcare policies

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area

May include training of clinical staff on designated equipment

Preferred

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

Six Sigma trained/certified

Establishes good relationships with customers and staff

Builds wide and effective networks of contacts inside and outside the organization

Demonstrates an understanding of different organizational departments and functions

Sets high standards for quality and quantity

Takes initiative, acts with confidence and works under own direction

Makes presentations and undertakes public speaking with skill and confidence

Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility

Works productively in a pressurized environment

Adapts to changing circumstances

Accepts new ideas and change initiatives

Adapts interpersonal style to suit different people or situations

Works hard and puts in longer hours when it is necessary

Identifies development strategies needed to achieve career goals and meet new or changing demands of the job

Keeps up to date with competitor information and market trends

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees