DeepHealth · 1 month ago
Account Manager, Population Health - US Only
Boston, Massachusetts, United States
Full-time
Hybrid
Mid Level
$70K/yr - $90K/yr
3+ years expDeepHealth is a company focused on healthcare technology, seeking an Account Manager for their Population Health product lines. The role involves driving revenue retention and expansion, managing customer relationships, and identifying upsell opportunities to maximize account revenue and profitability.
Machine LearningMedicalSoftware
Responsibilities
Generate pipeline and close expansion opportunities through strategic account mining and value-based selling
Achieve gross and net retention targets and expansion revenue quotas
Lead commercial negotiations for renewals, price increases, and contract expansions to optimize deal size and terms
Execute strategic account plans with defined revenue targets, product adoption analysis, and business reviews to maximize account lifetime value
Build and maintain strong relationships with key internal and external stakeholders
Regularly engage with customers to understand their challenges, goals, and ensure and measure satisfaction. Present solutions that meet customer desired outcomes
Provide customers with guidance through short- and long-term strategic planning; continuously being mindful of where DeepHealth may contribute to the client’s long-term business success
Drive, measure and document customer satisfaction and loyalty (e.g. NPS, CSAT, CES etc.)
Identify at-risk client relationships and coordinate internal teams to implement corrective actions
Manages and documents Business Review process and scheduled meetings with customer stakeholders
Serve as a communication interface between the customer and any other internal DeepHealth divisions
Develop a deep understanding of the company's product/service offerings. Use this expertise to provide guidance, best practices, and make recommendations to customers
Act as the voice of the customer within the company. Advocate for customer needs and work towards solutions that address customer concerns. Address customer concerns and issues effectively and coordinate with internal teams to provide timely resolutions
Maintain accurate records in CRM system and provide regular account status updates
Analyze account performance data to identify trends and improvement opportunities
Contribute to sales forecasting and pipeline management
Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience
Qualification
Required
Bachelor's degree in healthcare, business administration, marketing and/or a related medical field
Prior experience in a customer-facing role at a healthcare technology company, preferably in Customer Success, Account Management, or Sales
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric approach
Proficiency in CRM and/or AM software and data analysis tools
Ability to multitask, prioritize, and manage time effectively
Strong relationship-building skills
Strong attention to detail
Proven ability to build and maintain influential customer relationships
Superb verbal and written presentation and communication skills
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views
Gives and welcomes feedback; Contributes to building a positive team spirit
Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
Ability to travel nationally, international travel may be required on occasion
Preferred
A minimum of 3 years working experience as a radiographer/application specialist/MRI specialist or mammographer within a clinical setting
Experience as an Account Manager in a healthcare/radiology AI setting
Familiarity with Salesforce CRM, Microsoft Suite, Healthcare Applications/Products
Company
DeepHealth
DeepHealth uses machine learning to distill lifetimes of insights from medical experts into software to assist radiologists.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.22MKey Investors
National Science Foundation
2020-03-11Acquired
2019-08-29Grant· $0.22M
Leadership Team
Greg Sorensen
CEO and Co-founder
Bryan Haslam
Chief Product Officer
Recent News
2025-12-02
2025-12-01
Company data provided by crunchbase