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South Western Communications · 1 month ago

Sales Support Engineering

Louisville, KY

Full-time

Hybrid

Mid, Senior Level

5+ years exp

South Western Communications is a trusted source for communication, physical security, and life safety solutions. They are seeking a Sales Support Engineer to provide accurate estimates for sales opportunities, assist with pre-sales engineering support, and collaborate with the post-sales engineering team.

CRMCyber SecurityInformation TechnologySecurity

Responsibilities

Accurately develop a bill of materials to include an appropriate amount of job-related labor to perform the project

Responsible for surveying the customer job site to obtain information regarding any existing systems, the system environment, and the building

Assist sales to generate a comprehensive project description and scope of work for proposals

Provide sales, technical staff, and other internal and external customers with technical support on both a pre- and post-sales basis

Work with Project Engineer to develop system drawings and project documentation

Assist with training internal technical and/or sales staff on new products and/or systems

Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers

Comply with company policies, as well as health and safety issues

Promote a team environment

Other duties as required or assigned

Qualification

Electronic systems knowledgeNICET II certificationBuilding codes knowledgeCAD systems experienceTime management skillsCustomer service skillsVerbal communication skillsWritten communication skillsInterpersonal skillsOrganizational skills

Required

The Engineer shall possess a two-year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience

Must possess an understanding of electronic systems, such as access control, security, CCTV, nurse call, emergency communication, paging, infant protection, real time locator, and intercom

Must possess a strong working knowledge of building codes

Must possess excellent verbal and written communication skills and interpersonal skills

Strong time management and organizational skills are required

Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities

Must possess a strong sense of urgency

Reliable transportation required (vehicle allowance/reimbursement program)

Must be responsible, self-motivated, self-starter, personable, and well-organized

Superior customer service skills to deal with both internal and external customers

Strong interpersonal skills; ability to work with diverse groups

Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook

Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date

Must be able to effectively handle stressful situations