Twist Bioscience · 1 month ago
Scientific Technical Support Scientist - NGS
United States
Full-time
Remote
Mid Level
$100K/yr - $120K/yr
3+ years expTwist Bioscience is a company focused on synthetic DNA and molecular biology solutions, and they are seeking a Scientific Technical Support Scientist to provide expert technical support for their NGS Application Product lines. This role involves ensuring customer satisfaction, assisting sales teams, and improving technical services while maintaining compliance with quality management standards.
B2BBiotechnologyChemicalHealth CareLife Science
Responsibilities
Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams
Ensure customer interactions promote Twist’s brand and create high customer loyalty and satisfaction
Provide basic application support and perform troubleshooting for field sales teams and customers
Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals
Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales
Provide feedback to Production personnel for product improvements
Track customer satisfaction and work to continually improve customer satisfaction
Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts
Participate and assist in technical training sessions, as needed
Qualification
Required
Requires an in-depth knowledge of synthetic DNA and molecular biology laboratory techniques; minimum of 3 years hands-on experience using NGS technologies
Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills
Excellent computer skills using Microsoft Office and G-Suite
Preferred
Ph.D preferred or Master's degree in Molecular Biology, Genetics, or related Life Sciences degree with 3-5 years of industry experience
Preferred Target Enrichment
Experience providing remote technical support a plus
Experience with Salesforce and Customer Relationship Management and Enterprise Resource Planning software a plus
Flexible work hours are a requirement, this role supports different time zones
Benefits
Bonus
Equity
Generous benefits package
Company
Twist Bioscience
Twist Bioscience is a biotechnology company that offers synthetic DNA solutions, gene synthesis, and variant libraries.
501-1000 employees
H1B Sponsorship
Twist Bioscience has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (14)
2023 (22)
2022 (19)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$553.11MKey Investors
Capital World InvestorsBiomatics Capital PartnersIllumina
2022-02-09Post Ipo Equity· $250M
2020-01-27Post Ipo Equity· $50M
2018-10-30IPO
Leadership Team
Emily Leproust
CEO
Siyuan Chen
Chief Technology Officer
Recent News
Genetic Engineering News
2026-01-17
2026-01-16
Company data provided by crunchbase