Apply on Employer Site

LoanCare · 2 weeks ago

Document Management Specialist II (In-Office)

Virginia Beach, VA

Full-time

Onsite

Entry, Mid Level

$16.54/hr - $24.71/hr

2+ years exp

LoanCare is a leading full-service mortgage loan subservicer, dedicated to delivering excellence to banks, credit unions, and homeowners. The Document Management Specialist II is responsible for maintaining the flow of Ginnie Mae original documents, clearing exceptions, and tracking records for loan servicing.

Responsibilities

Complete all research necessary to clear exceptions for Ginnie Mae pool certifications and re-certifications

Maintain monthly exceptions reports

Coordinate Ginnie Mae custodian transfers

Coordinate with custodians, title companies and attorneys as needed to retrieve documents to clear pool exceptions

Complete all research necessary to close tasks for default, foreclosure, and loss mitigation

Process orders and coordinate shipment of files to and from client, custodian and attorney

Research various county website for missing documentation

Track and distribute custodial documents as required

Prep and scan custodial documents as required

Upload scanned images to FileOnQ as required

Process daily file requests for servicing of loans as needed

Process orders and coordinate shipment of files to and from storage facility

Prep and scan files or miscellaneous documents related to the servicing of loans

Retrieve archived data CDs upon requested

Prepare modification documents as requested

Provide weekly updates to team management

Responsible for attending meetings internally and externally

Coordinate outgoing document transfers

Retrieve documents for client and custodian audits

All other duties as assigned

Qualification

Ginnie Mae knowledgeFannie Mae knowledgeFreddie Mac knowledgeBanking experienceReal estate experienceMortgage servicing experienceServicing systems knowledgeAnalytical skillsMicrosoft WordMicrosoft ExcelTyping skillsCommunicationProblem solvingDetail orientedOrganizational skills

Required

High School Diploma or equivalent required

A minimum two to three years' experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable

Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment

Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment

Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines

Preferred

Prefer knowledge of servicing systems (i.e. LPS), aware of various loan documents

Benefits

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance

Time Off: Paid holidays, vacation, and sick leave

Retirement & Investment: Matching 401(k) plan and employee stock purchase plan

Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

Employee Recognition: Programs that celebrate achievements and milestones

Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.