Schaefer Plastics North America, LLC. · 1 month ago
Customer Success, Key Account and Sales Support Specialist
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$29/hr - $33/hr
2+ years expSchaefer Plastics North America, LLC. is a family-owned company committed to delivering exceptional customer care through innovative waste and packaging solutions. The Customer Success, Key Account, and Sales Support Specialist plays a critical role in supporting national-level partnerships and ensuring high standards of service and responsiveness.
ManufacturingPackaging ServicesPlastics and Rubber Manufacturing
Responsibilities
Enter and process quotes, RFQs, orders, and work orders using Microsoft Dynamics ERP
Serve as the primary liaison for key accounts, ensuring clear and timely communication
Manage customer requests, updates, and account support alongside the National Account Manager
Upload invoices to customer portals and ensure all documentation is complete and accurate
Maintain and update inventory and order-tracking spreadsheets for key accounts
Coordinate internally with Sales, Manufacturing, Marketing, and Shipping teams to meet customer requirements
Ensure accuracy and compliance on all customer agreements, artwork approvals, and delivery timelines
Track and report on account activity, including receivables, credit requests, returns, and warranty claims
Identify potential issues proactively and work cross-functionally to resolve them quickly
Champion the customer experience from order intake to post-delivery follow-up
Qualification
Required
1+ year working directly with key or national accounts in a support capacity
2+ years of experience in a customer service or account support role, preferably in manufacturing
Proficient in Salesforce and Microsoft Office Suite (Excel proficiency is a must)
High level of accuracy and attention to detail in order processing and documentation
Strong organizational and time-management skills with the ability to manage competing priorities
Excellent communication skills — professional, clear, and customer-focused
Ability to work independently and collaboratively across departments
A proactive, problem-solving mindset and a commitment to follow through
Preferred
Experience managing customer artwork and custom product orders is a plus
Benefits
Opportunities for professional development and advancement.
Company
Schaefer Plastics North America, LLC.
Founded in 1937, Schaefer Systems International, Inc.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase