Duncan Company ยท 1 week ago
Order Processing and Customer Service Representative
Minneapolis, MN
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
2+ years expDuncan Company is a leader in providing reliable industrial flow control solutions, seeking an enthusiastic and detail-oriented Order Processing and Customer Service Representative. This role focuses on managing orders and providing excellent customer service post-order placement, ensuring customer satisfaction and timely delivery.
Customer ServiceIndustrialIndustrial Automation
Responsibilities
Accurately enter and process customer orders, ensuring adherence to company procedures
Work with Technical Sales Team to have a smooth transition of information and handoff from quote to order
Handle customer inquiries regarding orders, shipping, and delivery timelines with professionalism
Maintain accurate records of order details, invoicing, and shipment tracking
Serve as the main point of contact for post-order customer interactions, providing updates and resolving any issues that may arise
Quickly address and rectify order discrepancies or issues to maintain customer satisfaction
Work with the warehouse and logistics teams to ensure orders are prepared and shipped as promised
Qualification
Required
2+ years previous experience in order processing, customer service, or a related role, ideally within an industrial or technical environment
High school diploma or equivalent; post-secondary education or technical training is a plus
Strong communication and organizational skills
Familiarity with order management software and systems
Excellent attention to detail and problem-solving capabilities
Ability to multi-task and prioritize in a fast-paced environment
Basic understanding of industrial products and order workflows is preferred
Preferred
A proactive approach to providing excellent customer service
Comfortable working in a dynamic environment with shifting priorities
Ability to collaborate effectively with different departments
Benefits
Health insurance
401(k)
Dental insurance
Life insurance
Paid time off
Vision insurance
Company
Duncan Company
Duncanco is a supplier of flow control products such as valves,actuators,controls and process safety devices for the oil and gas industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase