Members 1st Federal Credit Union ยท 1 week ago
Member Service Representative II - Float
Lancaster, PA
Full-time
Onsite
Entry Level
1+ years expMembers 1st Federal Credit Union is a growing organization that values diversity and inclusion. The Member Service Representative II role involves supporting branch operations, ensuring member satisfaction, and assisting with compliance and growth in deposits and loans.
BankingFinancial ServicesInternet of Things
Responsibilities
This is a float position supporting branches in the East Region
The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio
The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services
The Member Service Representative II will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement
In addition, the role will ensure compliance through the adherence of all credit union policies/procedures
The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options
The Member Service Representative II may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present
This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position
Qualification
Required
1-3 years of related experience
General and business knowledge equivalent to a high school diploma
Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Cash handling skills
Strong ability to successfully recognize and offer sales opportunities
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Ability to lead, take charge and offer opinions and direction
Familiarity with PCs and applicable software
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Benefits
Fantastic healthcare
Paid benefits
Opportunities for professional advancement
Work-life balance
Company
Members 1st Federal Credit Union
Members 1st Federal Credit Union renders financial tools and services that help people to meet financial needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Adams
Chief Relationship Officer
Christine Pavlakovich
Chief People Officer
Recent News
2025-03-26
2023-06-06
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