JPMorganChase · 14 hours ago
Experience Design, Executive Director - Proprietary Wallets and Lending
New York, NY
Full-time
Onsite
Mid, Senior Level
$180K/yr - $260K/yr
7+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. The Experience Design Executive Director will lead a team in developing innovative user experience strategies for proprietary wallets and lending, focusing on enhancing customer interactions and fostering collaboration across teams.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
Lead, mentor, and inspire a team of experience designers and researchers, fostering collaboration, and promoting professional development through coaching and performance management
Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
Qualification
Required
7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
Payments/digital payments and/or installment lending experience
Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes
Excellent presentation and communication skills
Experience working with executives on strategic, ambiguous challenges
Preferred
Demonstrated experience with global payment systems and digital wallets
Familiarity with blockchain, NFC, and emerging payment technologies
Candidates with Fintech background or payment platform experience shall be preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-17
2026-01-16
2026-01-13
Company data provided by crunchbase