Erbe USA Incorporated · 1 month ago
Field Service Technician - Northeast
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expErbe USA Incorporated is seeking a Field Service Technician to provide technical support and service in the healthcare environment. The role involves executing service orders, supporting customers, and ensuring compliance with quality standards in the field.
Health CareMedical
Responsibilities
Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory
Understands company service contracts and ensures maintenance and services are performed according to those plans if in place
Follows all relevant technical procedures per QSR requirements
Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field
Provides product feedback on any issues/trends observed in the field and assists in developing solutions
Reports any observed deviations from established product quality standards and specifications to appropriate in house team members
Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation
Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date; likewise, ensures tools, supplies, parts, etc. are well maintained and fully stocked
Reports all complaints discovered in the field according to quality system requirements
Attends product specific training when required
Promotes acquisition of service agreements by advising customers on the range of services available
Qualification
Required
A technical degree or higher level of education in electronics or related field required
Minimum 5+ years' technical experience with increasing responsibility required; experience must be in medical device or other related healthcare industry (i.e., hospital biomedical engineer)
Considerable experience with field service work required
Must have demonstrated communications skills, both verbal and written, as well as excellent facilitation skills
Must possess strong analytical skills and the ability to communicate complex information effectively; strong interpersonal skills are needed to facilitate problem resolution
Must be a licensed driver, in good standing, and have a satisfactory driving record
Excellent time management skills with a proven ability to meet deadlines required
Ability to prioritize tasks and to delegate them when appropriate
Must be able to work independently with minimal direction
Demonstrated excellent computer skills required; strong preference for those with a high degree of proficiency with Microsoft Office products
Proficiency with service-related or inventory control software required
Employees must be legally authorized to work in the United States
Employee must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government
Company
Erbe USA Incorporated
Established in 1992 and located in Marietta, Georgia, a suburb of Atlanta, Erbe USA, Incorporated is the North American headquarters for its parent company, Erbe Elektromedizin GmbH, based in Tübingen, Germany.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark O'Sullivan
President & CEO
Recent News
2025-01-04
Company data provided by crunchbase