eClerx · 1 month ago
Call Center Supervisor (Joining Bonus)
235 N McPherson Church Rd, Fayetteville, NC, 28303, US
Full-time
Onsite
Entry, Mid Level
$15/hr - $15/hr
2+ years expeClerx is seeking a motivated and experienced Call Center Supervisor to lead and support their team of call center agents. This role is responsible for overseeing daily operations, coaching agents, and ensuring performance targets are consistently met.
AccountingAnalyticsContentDigital MarketingFinancial Services
Responsibilities
Supervise, mentor, and support a team of call center agents to ensure high performance and customer satisfaction
Monitor call quality, productivity, and adherence to company policies and procedures
Provide real-time coaching and corrective guidance to improve individual and team performance
Conduct regular one-on-one meetings, team huddles, and performance evaluations
Assist with scheduling, timekeeping, and attendance management
Analyze performance metrics and prepare reports for management review
Resolve escalated customer issues professionally and promptly
Collaborate with training and quality assurance teams to address performance gaps
Maintain a positive, motivating work environment that encourages teamwork and accountability
Qualification
Required
High school diploma or equivalent required; Associate or Bachelor's degree preferred
2+ years of experience in a call center environment, with at least 1 year in a supervisory or lead role
Strong leadership, communication, and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Proficiency with call center systems, CRM software, and Microsoft Office applications
Strong analytical and problem-solving abilities
Demonstrated ability to coach, motivate, and develop employees
Preferred
Experience with workforce management tools
Knowledge of performance management processes and coaching techniques
Benefits
$200 Joining Bonus (Payable in the first check after 60th day of employment)
Company
eClerx
eClerx offers digital marketing, creative and content production, market intelligence, financial support, and accounting services.
10001+ employees
H1B Sponsorship
eClerx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (10)
2022 (10)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$436.53MKey Investors
Peak XV Partners
2010-03-10Post Ipo Equity· $6.53M
2009-08-14Post Ipo Secondary· $430M
2007-12-31IPO
Leadership Team
Kapil Jain
MD & CEO
Anjan Malik
Co-founder and Director
Recent News
Business Standard India
2025-12-17
Company data provided by crunchbase