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Symbotic · 2 days ago

Staff UX Researcher

Wilmington, MA

Full-time

Onsite

Senior Level, Lead/Staff

$149K/yr - $205K/yr

8+ years exp

Symbotic is revolutionizing the supply chain industry with its AI-powered robotic technology platform. They are seeking a Staff UX Researcher to lead user research initiatives, define intuitive user workflows, and derive actionable user requirements for their supply chain robotics solutions.

MobileRetailRoboticsSupply Chain ManagementWarehouse Automation

Responsibilities

Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts

Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software

Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations

Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes

Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders

Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design

Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle

Qualification

UX research methodologiesUser-centered designData analysis toolsFigmaRobotics systems knowledgeAnalytical skillsCommunication skillsCollaborative skills

Required

Minimum of 8 years of professional experience in UX research, with a focus on complex technical systems, preferably in robotics, automation, or supply chain industries

Bachelor's degree in Human-Computer Interaction, Anthropology, Psychology, Design, or a related field

Proficiency in UX research methodologies (e.g., contextual inquiry, usability testing, surveys, card sorting)

Experience with tools such as Figma, Sketch, or similar for creating workflows and prototypes

Familiarity with data analysis tools (e.g., SPSS, Tableau, or Excel) for quantitative research

Knowledge of supply chain operations or robotics systems is highly desirable

Exceptional communication and presentation skills to articulate research findings to diverse audiences

Strong analytical and problem-solving skills to translate complex data into actionable insights

Ability to work collaboratively in a fast-paced, cross-functional team environment