BELFOR Property Restoration ยท 1 week ago
Customer Service Representative (On-Site 2nd Shift)
Troy, MI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrBELFOR Property Restoration is a company specializing in emergency response and restoration services. They are seeking a Customer Service Representative to handle incoming emergency calls, assist clients, and manage data entry in a fast-paced call center environment.
Building MaterialReal Estate
Responsibilities
Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs
Assist customers with concerns and distribute all relevant data to the appropriate contacts
Maintain a customer database to include detailed data entry into web-based third party applications
Work under time constraints to enter information in a quick and accurate manner and meet specific timelines
Use discretion when routing calls or providing information regarding the organization to callers
Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
Ask appropriate questions to secure all pertinent information
Follow precise client required protocols and company procedures
Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
Maintain a professional appearance
Assist in the training of new employees
Other projects and duties as assigned
Qualification
Required
Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations)
Reliable transportation
Proven ability to multi-task in fast-paced office environment
Demonstrated understanding of customer service, principles, and practices
Attention to detail and keen sense of safeguarding other people's property and information
Quick learner, detail oriented and self-motivated
Strong written and verbal communication skills
Basic computer and typing skills
New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)
Company
BELFOR Property Restoration
BELFOR Property Restoration provides integrated disaster recovery and property restoration services.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-04-29Acquired
Recent News
2025-08-13
Company data provided by crunchbase