Gainsight · 6 hours ago
Strategic Engagement Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $91K/yr
5+ years expGainsight is the retention engine behind the world’s most customer-centric companies, and they are seeking a Strategic Engagement Manager to join their Professional Services team. This role involves driving successful enterprise-level implementations of the Gainsight platform for customers by managing the onboarding and delivery lifecycle.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes
Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives
Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery
Track project scope and, when necessary, estimate and execute change orders in partnership with the customer
Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed
Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health
Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer
Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities
Qualification
Required
Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience
5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role
Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+
In-depth knowledge of both waterfall and agile project management methodologies and tools
Executive presence with highly developed communication, presentation, and stakeholder-management skills
Proven ability to create structure in ambiguous situations and design effective delivery processes
Experience working with complex, multi-divisional, multi-geographical customers
Up to 10-15% travel for customer onsite meetings
Preferred
Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred
Exposure to SaaS business models and metrics preferred
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase