Trinity Health · 18 hours ago
Regional Patient Experience Consultant
Athens, GA
Full-time
Onsite
Senior Level
5+ years expTrinity Health is dedicated to providing compassionate, person-centered care, and they are seeking a Regional Patient Experience Consultant. This role focuses on enhancing patient experience through leadership, data analysis, and collaboration with healthcare teams to implement effective action plans and improve communication across the organization.
DeliveryHealth Care
Responsibilities
Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care
Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement
Coaches leadership in the development of action plans to improve and sustain improvement
Identifies regular opportunities to recognize best practice throughout the ministry
Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians
Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals
Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments
Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives
Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan
Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX
Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans
Grievance writing and ensuring policy is always followed
Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers
Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance
Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis
Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices
Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting
Develops best practices and presents at the system and national level
Submits one presentation annually in partnership with a supported department/service line
Achieves or exceeds organizational objectives regarding cost management
Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services
Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership
Qualification
Required
Bachelors Degree or equivalent training acquired via work experience or education
5-7 years of previous job-related experience as a patient experience leader
Basic Keyboarding Skills
Microsoft Excel
Microsoft Power Point
Microsoft Word
Ability to analyze and interpret data
Ability to communicate verbally
Ability to compile complex reports and develop presentations
Ability to compose letters and memorandums
Ability to deal calmly and courteously with people
Ability to deal with stressful situations
Ability to finish tasks in a timely manner
Ability to follow oral and written instructions and established procedures
Ability to function independently and manage own time and work tasks
Ability to lead work teams
Ability to maintain accuracy and consistency
Ability to maintain confidentiality
Ability to negotiate, persuade and establish direction
Ability to perform basic filing, office procedures and word processing
Ability to organize workflow
Ability to plan, coordinate and develop multiple projects
Ability to work as an effective team member
Skilled job requiring high level of adaptability & interpersonal skills
Preferred
Lean certification
Masters Degree
Access
Qualtrics
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
2026-01-16
Company data provided by crunchbase