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Wieland Group · 23 hours ago

Inside Sales Representative

Pine Hall, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

Wieland Group is a global leader in copper and copper alloy manufacturing, processing, and distribution. They are seeking an Inside Sales Representative who will be the primary point of contact for Electronics Cooling customers, delivering outstanding service and support while managing inquiries, quotes, and order processing.

Heating Ventilation and Air Conditioning (HVAC)Mining

No H1B

U.S. Citizen Only

Responsibilities

Responds promptly and professionally to customer inquiries, concerns, and feedback through various channels such as phone, email, and chat

Builds positive relationships with customers by providing attentive and empathetic assistance

Provide quotes to clients based on pricing guideline

Investigates and resolves customer issues, complaints, and requests in a timely and efficient manner

Collaborates with other departments to ensure comprehensive and effective solutions

Develops a thorough understanding of our products or services to provide accurate information and assistance to customers

Stays updated on product/service features, updates, and policies

Assists customers with order placement, tracking, and modifications

Enters purchase orders into SAP, ensures correct pricing on all sales orders (fabrication and metal values including any additional adders)

Revises sales orders per customers’ request and informs pertinent departments

Issues credits and debits for quality and financial needs

Files all associated paperwork in SAP with the associated SAP document

Collaborates with the planning team to ensure timely and accurate order processing

Releases material for shipment, coordinates shipments with Production Control and Shipping Department

Works with finance to coordinate collection activities and monitoring of outstanding balances

Informs Product Management of any part numbers that do not have pricing entered into SAP

Maintains accurate and detailed records of customer interactions in the CRM system

Generates reports on common customer issues and feedback for continuous improvement

Effectively communicates company policies, procedures, and updates to customers

Works closely with other departments across the globe to relay customer feedback and suggestions for improvement

Collaborates with cross-functional and regional teams, including sales, marketing, and product management, to ensure a unified approach to customer satisfaction

Qualification

SAPCRM softwareCustomer serviceProblem-solvingEmpathyResilienceTeam collaborationCommunicationAttention to detail

Required

College degree or equivalent, and at least 5 years of experience in customer service

Ability to clearly and accurately communicate information both verbally and in written form

Office environment. No heavy lifting required

Daily activities include extended periods of sitting at desk and computer, utilizing computer software, answering phone and servicing customer requests. Daily interaction with a variety of personalities requiring the use of tact, patience and empathy

Strong problem-solving abilities and attention to detail

Experience collaborating within a global team

Familiarity with ERP and CRM software

Ability to work independently and collaboratively within a team

Required to work onsite a minimum of 60% at WCP Plant in Pine Hall, NC

This position is subject to the International Traffic in Arms Regulations (“ITAR”) and the ability to access and handle ITAR “Technical Data” as defined by 22 CFR 120.33 is an essential function

Resilience

Ability to travel to customers, suppliers and other company locations periodically (est. 10%)