KION North America · 1 week ago
Product Support Manager, Warehouse Trucks
Summerville, SC
Full-time
Hybrid
Senior Level
5+ years expKION North America is responsible for providing technical assistance and training for their warehouse truck series across North America. The Warehouse Product Support Manager will resolve product issues, support dealers, and ensure high-quality product delivery through effective communication and training.
ManufacturingTransportation
Responsibilities
Respond via telephone and written communications via email or helpdesk, with urgency, courtesy and professionalism to dealer and key account requests for technical assistance (follow-up and follow-through are essential)
Accurately document events as they happen and create a report via the KION community portal
Train dealer technicians to properly utilize service software tools, computer databases and electronic manuals to correctly diagnose and resolve product problems in the field
Provide ad-hoc on-site support for product demonstrations
Effectively communicate with internal counterparts regarding developing issues and to obtain required information as necessary
Other duties as assigned to support customer service efforts. Examples may include on-site installation support, wire guided vehicle installations and troubleshooting, assisting in developing and monitoring dealer aftersales support efforts, assisting in the development of various product marketing campaigns, initiating outgoing telephone calls to dealers to improve communication, etc
Qualification
Required
5+ years of varied dealer/customer contact experience
Ability to travel up to 75%
Excellent technical and mechanical skills and practical experience related to troubleshooting, diagnosis and repair related to forklift products and technology
Ability to read technical parts drawings, service manuals and schematics, particularly for Linde Material Handling equipment
Ability to effectively communicate technical information via telephone, email, internet tools and in person
Proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
Strong computer skills and experience using diagnostic software
Preferred
An automotive or industrial equipment background is preferred
A strong emphasis in AC-DC electrical diagnosis as well as hydraulics diagnosis is preferred
Bachelors Degree preferred
Practical experience with Linde products, components and dealers preferred
Company
KION North America
KION North America is a machinery company that manufactures forklift trucks.
201-500 employees
H1B Sponsorship
KION North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Jonathan Dawley
President & CEO
Recent News
Charleston Business
2025-10-04
Maryland Daily Record
2025-01-15
Charleston Business
2025-01-09
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