Northview Bank · 1 month ago
IT Service Desk Specialist
Hinckley, MN
Full-time
Onsite
New Grad, Entry Level
$23/hr - $26/hrNorthview Bank, a family-owned community bank since 1908, is seeking an experienced IT Service Desk Specialist for its Hinckley and surrounding locations. In this role, you will provide support and guidance for various internal software applications, ensuring timely and efficient assistance to users.
BankingFinanceFinancial ServicesImpact InvestingLending
Responsibilities
Providing desktop support for users and responding to user requests in a timely and efficient manner
Completing application user related tasks such as unlocking accounts, and new user onboarding
Redirecting problems to correct resource after documenting initial troubleshooting steps
Identifying and escalating situations requiring urgent attention
Advising system users on appropriate course of action
Preparing, gathering, and maintaining audit and examination documentation as well as internal policies and procedures
Travelling periodically to branch office locations as needed, providing IT support
Maintaining vendor management program and stays current with regulatory requirements and changes as well as industry best practices which would influence the Bank
Preparing activity reports
Informing management of recurring problems
Staying current with system information, changes, and updates
Participating in project related assignments
Performing all miscellaneous duties as assigned or required
Qualification
Required
Associates degree preferred, high school diploma and equivalent experience required
CompTIA A+ Certification
ITIL v4 Foundations Certification
Experience and training in troubleshooting and providing help desk support
Excellent communication & organizational skills
Proficient in Microsoft Office365 and Microsoft Windows
Operates a PC and standard office equipment
Knowledge of MAC systems and equipment
AI Knowledge
Benefits
Health
Dental
Vision
Group Life/Long Term Disability
Voluntary Life
401K
PTO
Company
Northview Bank
Northview Bank is a banking & financial firm offering loans,mortgages ,investments and other financial services.
Founded in 1908
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paula Diaz
Chief Financial Officer
Company data provided by crunchbase