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Ohio Department of Developmental Disabilities · 7 hours ago

Infrastructure Specialist Associate (PN 20036338)

Cambridge, OH

Full-time

Onsite

Entry Level

$25.77/hr - $25.77/hr

1+ years exp

The Ohio Department of Developmental Disabilities (DODD) is seeking an Infrastructure Specialist Associate to provide technical support and solutions at their assigned Developmental Centers and offices. The role involves assisting with hardware and software maintenance, customer support, and developing documentation while learning from higher-level specialists.

Government Administration

Growth Opportunities

Responsibilities

At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation

Offers assistance with producing various reports for the center

Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain

Develops and maintains documentation

Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II – III customer support

Assists higher-level specialists, diagnoses, analyzes and resolves issues for customer(s) in assigned technology domain

Grants access, maintains user accounts, troubleshoots problems, and upgrades software

Provides input and suggestions to supervisor/management relative to scope of duties

Stays up-to-date regarding current and new technologies, standards, and techniques

Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards

Assists in conducting performance tuning for hardware and software

Receives training on vendor-supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities

Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment)

Changes telephone system (moves\adds\changes) updates speed dial, assists to pull reports

Supports DC payroll department with Kronos time clock hardware configuration

Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.)

Qualification

Customer SupportHardware InstallationSoftware ConfigurationDocumentation DevelopmentSystem SecurityComputer LiteracyAdaptabilityCritical ThinkingFlexibilityProblem Solving

Required

18 months combined work experience &/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain

Successful completion of IT Apprenticeship program at designated agency

Completion of associate core program in computer science or information systems