Golden 1 Credit Union · 2 weeks ago
Service Operations Admin - Senior Analyst - Process Architecture
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $110K/yr
3+ years expGolden 1 Credit Union is seeking a Senior Analyst in Process Architecture to advance process improvement initiatives within the service organization. This role involves analyzing workflows, documenting processes, and collaborating with cross-functional teams to enhance member experiences and operational efficiency.
BankingFinanceFinancial Services
Responsibilities
Support implementation of process improvement initiatives aligned with strategic objectives
Assist in documenting current processes and identifying inefficiencies or bottlenecks
Conduct analysis to support process optimization and prepare recommendations for leadership review
Collaborate with cross-functional teams to gather input and requirements for process changes
Builds and maintains professional relationships at various levels throughout the credit union
Improve member experiences and service quality through process improvements, automation, or elimination
Use tools and methodologies such as process mapping, flowcharts, lean and six sigma methodologies to improve process performance
Assist in facilitation of workshops and Kaizen events
Support development of process measurement models and assist in tracking performance metrics
Analyze data and metrics to measure process performance and identify opportunities for enhancement and digitization
Assist Servicing Operations to test, implement and document effective business process controls, KPIs, KSPs and KRIs to ensure that all processes are following regulatory requirements and working as intended
Monitor industry best practices and assist in benchmarking efforts to support continuous improvement
Supports and fosters a culture of continuous process improvement by utilizing subject matter expertise to standardize, consolidate and simplify processes
Qualification
Required
Bachelor's degree in related field preferred
3–5 years' experience in process improvement, business analysis, and managing projects
Strong analytical and problem-solving skills
Ability to analyze and evaluate processes for improvement opportunities
Create business cases to support analysis and recommendations
Communicates in a clear, concise, and timely manner and operates effectively as a team player
Ability to communicate findings clearly to stakeholders and leadership
Ability to create presentations and discuss programs, products, services, and goals
Create visualizations within the Microsoft suite of products that drive home the results of your analysis, and support key stakeholders
Knowledge of process modeling methodologies and process improvement concepts (e.g., Lean, Six Sigma)
Familiarity with process automation and workflow management tools
Strong analytical skills and the ability to identify process inefficiencies
Attention to detail and a commitment to delivering high-quality results
Experience supporting projects and coordinating tasks
Ability to learn quickly and proficiently, understand and absorb large volumes of new information, organizational structure, personalities, etc
Ability process qualitative or quantitative data, and draw conclusions, and use them to inform and support the efforts
Excellent organizational, written, and oral communication skills
Preferred
Process improvement certifications (e.g., Six Sigma) preferred but not required
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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