BASF · 2 weeks ago
Senior Specialist Digitalization - Application Support
California, United States
Full-time
Hybrid
Mid, Senior Level
$97K/yr - $133K/yr
5+ years expBASF is one of the largest chemical companies in North America, and they are seeking a Senior Specialist Digitalization - Application Support to join their Agricultural Solutions team. This role provides functional support for applications and tools used by breeding, product development, and R&D teams to enhance efficiency and innovation.
AgricultureChemicalIndustrial EngineeringManufacturingOil and GasProduct Research
No H1B
Responsibilities
Providing technical support to an international user base for R&D applications and workflows, diagnosing and resolving issues
Communicating with customers via Teams, email, and issue trackers to clarify problems and give clear guidance
Collaborating with development teams to escalate complex issues, share user feedback, and support software fixes
Documenting software issues, resolutions, and user guides to streamline future support and knowledge sharing
Identifying digital bottlenecks and optimization opportunities within breeding and technology teams
Delivering training and onboarding sessions to ensure users understand software features and work efficiently
Qualification
Required
Hold a BSc in Information Technology, Software Engineering, Computer Science, Biosciences (digital focus), or a related field (MSc preferred)
Have a minimum of 5 years' experience supporting digital tools and workflows for biosciences (experience in plant breeding support preferred)
Use issue tracking and documentation tools effectively (e.g., Jira & Confluence, Azure DevOps) for agile software support
Understand database systems in a bioscience context and how applications access data (no advanced SQL required)
Are familiar with data visualization tools and data availability concepts (e.g., Spotfire, Power BI, data/semantic models)
Have basic knowledge of operating systems, networking, desktop virtualization, cloud services, or HPC environments
Diagnose technical issues quickly using analytical skills to identify root causes and implement solutions
Communicate clearly in English (fluent); Spanish fluency is a strong plus for user support
Demonstrate a strong customer service mindset, patience, and empathy when assisting users
Prioritize and manage multiple support requests efficiently to ensure timely responses and resolutions
Collaborate well with cross functional teams, including developers and QA, to drive issue resolution
Analyze support data and trends to recommend improvements for software performance and user experience
Show eagerness to learn new technologies and adapt to evolving software environments and user needs
Are able to travel up to 10%, domestically and internationally
Benefits
Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!
Company
BASF
BASF is a manufacturing company that offers chemicals for industries such as construction and coatings, automotive, and various sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$337.39MKey Investors
Federal Ministry for Economic Affairs and Energy (BMWi)
2024-10-15Grant· $337.39M
2018-10-30Non Equity Assistance
2002-01-01IPO
Leadership Team
Carsten Weers
Vice President Logistics Procurement Maritime & Air Transportation, Tank Storage
Brian Standen
Global Head of Digital Innovation
Recent News
Morningstar.com
2026-01-09
Company data provided by crunchbase