Tucson Medical Center · 1 month ago
Manager Lab Technical Services
Tucson, AZ
Full-time
Onsite
Mid, Senior Level
6+ years expTucson Medical Center is seeking a Manager for Lab Technical Services to lead the technical departments of laboratory services. The role involves managing staff, ensuring compliance with regulatory requirements, and driving continuous quality improvement initiatives within the laboratory.
Health Care
Responsibilities
Manages the technical services side of the Laboratory Department involving the supervision, evaluation and instruction of staff
May stand in for Director as needed
Maintains membership on, or consults with appropriate committees, work groups or task forces as needed, for process improvement, business development and marketing of Laboratory services
Provides and communicates current regulatory guidelines, legislative changes and accreditation criteria to laboratory management team and sections of the laboratory ensuring that the Quality Assurance Program fulfills all accreditation and regulatory requirements as defined by CAP, JCAHO, CLIA, AABB, and other state and federal agencies and affiliations
Acts as change agent with Directors, management team, and quality improvement teams to drive continuous process improvement
Coordinates and establishes the annual quality assurance calendar to ensure all quality improvement and monitoring activities are completed in a timely manner
Develops and proposes improvement projects including but not limited to: measurement of customer satisfaction and perception of quality, measurement of cost effectiveness and productivity, and reduction/elimination of non-quality improvement processes and unnecessary redundancies
Facilitates the CQI (Continuous Quality Improvement) process in each section of the laboratory by working with appropriate staff to identify key indicators of service, establish methods for monitoring performance of each, and to initiate improvement activities
Facilitates the implementation of processes to assure the best quality outcome is delivered to customers/clients in a customer-focused manner
Establishes and maintains consistent standards and methodologies to support Laboratory Services customer requirements
Provides support to the supervisors and coordinators to target, measure, and report quality improvement opportunities
Facilitates, trains, and/or sets up reams for problem solving, implementation, and follow-up
Facilitates the revision of all laboratory policy and procedure manuals to meet standards of all regulatory agencies, to assure consistency of practices throughout the laboratory department, and to improve the quality of patient results and reports
Reviews and analyzes activities, costs and operational data to determine progress towards Laboratory goals and financial responsibilities
Develops operating and capital budgets and manages cost budgets in excess of $8 million and gross revenues in excess of $140 million per year
Facilitates with implementation of the new model of care into all laboratory services to ensure consistency of quality management throughout the TMC Healthcare system
Assists TMC Administrative leaders with planning and development of workflow processes to improve laboratory services to all customers
Supports and nurtures Lean efforts within the team
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards
Performs related duties as assigned
Qualification
Required
Bachelor's degree in Clinical Laboratory Science or equivalent
Six (6) years experience in a Clinical Laboratory; preferably in a lead or supervisory, or management role
Medical Laboratory Scientist (MLS_ASCP) Certification or equivalent; or Medical Laboratory Technician (MLT-ASCP), or equivalent
Knowledge of clinical laboratory protocols and best practices
Knowledge of industry best practices and products while keeping abreast of new industry trends and technologies through seminars, workshops and professional affiliations
Knowledge of laboratory regulations and procedures to follow to ensure quality
Knowledge of Laboratory Information Systems (Sunquest preferred) and their integration into laboratory operations
Knowledge of leadership best practices and standard disciplines in project management
Skill in exercising a high degree of independent and decision-making authority as they relate to supported instrumentation and technologies
Skill in analyzing systems and making recommendations for improvement
Skill in evaluating personnel performance, providing guidance and training, and coaching for positive reinforcement
Skill in developing and administering budgets
Ability to manage multiple projects and priorities in a dynamic environment and adapt to change quickly and positively
Ability to organize and analyze situations and projects while dealing with ambiguity and maintaining confidentiality standards
Ability to provide leadership skills while building cross functional teams to provide creative thinking and problem solving for issues and concerns
Ability to prepare communications and reports which effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
Company
Tucson Medical Center
TMC is Southern Arizona's leading provider for emergency care and pediatric care (including Tucson's first Pediatric Emergency Department)
5001-10000 employees
H1B Sponsorship
Tucson Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Kevin Kilday
Chief Financial Officer
Steve Bush
CFO
Recent News
2025-05-04
Arizona Daily Star
2025-04-30
Arizona Daily Star
2024-04-10
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