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BankNewport · 1 day ago

Assistant Branch Manager

Providence, RI

Full-time

Onsite

Mid Level

3+ years exp

BankNewport is seeking an Assistant Branch Manager to support the efficient operation of the branch. This role involves overseeing banking staff, ensuring excellent customer service, coaching team members to meet sales goals, and managing daily operations.

Financial ServicesVenture Capital

Responsibilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers

Fully participates in the Bank’s “All In” incentive program. Consistently meets branch team goals

Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment

Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships

Opens and closes the branch, following security procedures. Responsible for effective branch operations

Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role

Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures

Prepares banker performance appraisals and performance improvement as required

Schedules bankers to insure adequate branch coverage at all times

Maintains adequate supplies at the Branch

Balances and troubleshoots ATM/debit card concerns

Maintains proper teller and vault cash levels, including ordering coin and currency

Reports facility/building concerns to maintenance

Responsible for making sound decisions with overriding and approving complex transactions

Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices

If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS)

Participates in branch and bank community service activities

Performs related and unrelated duties as may be needed

Qualification

Customer service experienceSales experienceSupervisory experienceMicrosoft OfficeAnalytical skillsMultitaskCommunication skillsProblem solving skillsOrganizational skills