RingCentral · 5 months ago
Sr. Manager, Support Analytics
Denver, CO
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
7+ years expRingCentral is a leading company in the UCaaS and Contact Center space, focused on providing innovative AI-powered solutions. The Senior Manager of Support Analytics will lead a team to enhance support operations through strategic innovation, advanced project management, and predictive analytics, ultimately improving customer experience and operational efficiency.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Drive enterprise-wide development of new systems, processes, and tools to enhance support efficiency and scalability across all business units, with focus on long-term strategic planning and AI-powered analytics solutions
Lead, mentor, and develop a team of Business Analysts and Analytics professionals, establishing career development paths, performance management, and strategic workforce planning to support organizational growth
Oversee complex, multi-departmental projects by identifying strategic requirements, collaborating with senior operational teams, and managing enterprise-level milestones through implementation while ensuring alignment with corporate objectives
Partner with executive leadership to generate comprehensive reports and predictive models, driving strategic insights into organizational performance, customer satisfaction trends, and business intelligence initiatives
Establish enterprise-wide best practices and train senior support leaders on advanced operational effectiveness strategies, ensuring consistency across all support functions
Partner with C-level executives and senior leadership across departments to support and resolve complex escalations related to partner implementations, revenue optimization, and strategic support initiatives
Analyze enterprise support program data to identify strategic opportunities for enhancing RingCentral's competitive positioning and market value proposition through advanced analytics and AI-driven insights
Lead organizational change initiatives and recommend strategic procedural enhancements based on executive stakeholder feedback to transform the support experience and operational efficiency
Maintain regular executive-level discussions with cross-functional leadership teams to exchange strategic insights and support high-level data-driven decision-making across the organization
Qualification
Required
7-10 years of progressive experience in operations, support, or analytics leadership roles for strategic IT partners, with at least 3-5 years in senior management positions leading teams of 10+ professionals
Expert-level analytical and KPI reporting skills, with extensive experience in Salesforce, advanced BI tools (Tableau, Power BI, Looker), and enterprise data management systems
Advanced Excel skills, SQL proficiency, and experience with predictive analytics, machine learning applications, and statistical modeling for business intelligence
Proven track record of successfully leading enterprise-level sales and operational initiatives, with demonstrated ROI impact and measurable business outcomes
Strong executive-level relationship-building and influencing skills, with proven ability to engage with C-suite decision-makers and board-level stakeholders
Exceptional ability to create and deliver compelling presentations to executive audiences, with experience presenting to senior leadership and board members
Demonstrated ability to design and articulate complex cross-functional support processes at an enterprise level, with experience in organizational change management
Outstanding verbal and written communication skills, with experience managing remote and international teams
Proactive, innovative, and technology-driven approach to problem-solving, with experience implementing AI and automation solutions
Strong team-oriented mindset with a dynamic, results-focused attitude and proven track record of developing high-performing analytics teams
Exceptional organizational skills and attention to detail, with experience managing multiple enterprise-level initiatives simultaneously
Deep understanding of SaaS, UCaaS, or Contact Center industry trends and best practices, with experience in enterprise B2B environments
Preferred
MBA or advanced degree preferred, or equivalent military and/or senior-level work experience
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-07
2025-12-25
2025-11-10
Company data provided by crunchbase