Magna5 · 1 month ago
Tier 2 Systems Engineer - Fully Remote
United States
Full-time
Remote
Mid Level
3+ years expMagna5 is a rapidly growing IT Managed Service Provider delivering advanced services across various industries. The Tier 2 Systems Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and providing day-to-day support for managed services customers, ensuring their systems are stable, secure, and optimized.
InfrastructureNetwork SecurityUnified Communications
Responsibilities
Provide Tier 2 support via phone, ticketing system, email, and remote tools
Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services
Own tickets through to resolution, ensuring timely communication and proper documentation
Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer
Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services)
Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services
Perform user and group administration across various systems
Assist with management of switches, firewalls, wireless, VPN, and other network devices
Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues
Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management)
Participate in implementation and upgrade projects (migrations, standardization, new deployments)
Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles
Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions
Assist in responding to security-related alerts and incidents following established playbooks
Follow best practices and policies for system hardening, access control, and data protection
Mentor Tier 1 technicians and help elevate overall team capability
Provide feedback to improve tools, processes, and service delivery
Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism
Qualification
Required
3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent)
Strong experience with: Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+)
Active Directory, DNS, DHCP, Group Policy
Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings)
Remote support tools and RMM/monitoring platforms
Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts
Experience troubleshooting common business applications, printers, and peripherals
Excellent customer service, communication, and documentation skills
Ability to prioritize and manage multiple tickets and tasks in a high-volume environment
Must be authorized to work in the United States
Preferred
Experience working for a Managed Services Provider (MSP) or in a multi-client support environment
Hands-on experience with: Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms
Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.)
Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V)
Security tools (EDR, email security gateways, web filters)
Relevant certifications such as: CompTIA Network+, Security+, Server+
Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.)
Benefits
Paid time off including paid holidays and floating holidays.
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Company
Magna5
Magna5 is a provider of cloud-based communications, hybrid network, and IT Services solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Farina
Chief Executive Officer
Dan O'Connor
Vice President of Finance
Recent News
PR Newswire
2025-11-05
2025-10-21
Company data provided by crunchbase