Piatt Companies · 1 month ago
Front Desk Supervisor
Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
2+ years expPiatt Companies is a family-owned management group with a portfolio of properties across Western PA, and they are seeking a Front Desk Supervisor for the Hilton Garden Inn Pittsburgh Downtown. The role involves supervising front desk operations, providing exceptional guest service, and training new staff members.
ConstructionProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Supervise and coordinate the activities of the front desk staff
Follow up on all guest requests and ensure that desk staff continues to learn the importance of excellent service
Train new hires in all aspects of the front desk
Daily deposits
Stock and replenish the Market/Pavilion, ensuring a neat appearance
Promote teamwork and team member morale
Ensure that all team members are adhering to front desk credit policies and procedures to minimize bad debt and rebates; do accurate bucket check and review credit reports
Work with sales department to coordinate group reservations room blocking and yield management decisions
Complete shift closing accurately, assisting cashiers in banking out if they experience minor difficulties
Act as manager on duty when necessary; have a sound knowledge of all emergency procedures
Provide assistance to other team members to contribute to the smooth operation of the department and the hotel
Perform all duties as required and other tasks as needed
Qualification
Required
Highly organized, with strong oral and written communication skills
Ability to work autonomously
Outstanding people skills
Trustworthy and results-driven
Must be able to work in a fast-paced environment and available for all shifts
GED/Diploma and 2 years of hotel experience
Preferred
Previous supervisory experience strongly preferred
Benefits
401(k) with match
Medical
Dental
Vision
Paid Time Off (PTO)
Paid Holidays
Paid Parking
UFC GYM Membership
Team Member Travel Perks/Discounts
Company
Piatt Companies
Piatt Companies is a real estate company that provides property management and development services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lucas Piatt
Chief Executive Officer
Recent News
2025-08-06
Pittsburgh Business Times
2025-02-12
Pittsburgh Business Times
2024-12-31
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