Sarnova · 1 month ago
Service Desk Technician - Fully Remote - Digitech
United States
Full-time
Remote
New Grad, Entry LevelSarnova is a leading provider of advanced billing and technology services to the EMS transport industry. The Service Desk Technician is responsible for assessing, resolving, and escalating support requests while also creating and updating knowledgebase articles.
Health CareHealth DiagnosticsMedical Device
Responsibilities
Provides support to internal and external users on a variety of issues
Responds to tickets, emails, and other requests in a timely manner
Escalates more advanced requests to higher skilled technicians or teams
Creates and updates knowledgebase articles
Troubleshoots problems with computer systems, including software and hardware
Can work on-call after hours on a rotation
Weekend and holiday work will be required to meet client demands
Other duties as assigned
Qualification
Required
High school diploma with CompTIA A+ certification, or equivalent work experience
Excellent listening, written, and verbal communication skills
Strong desktop support skills, specifically with Windows systems
Ability to read and understand technical manuals and procedural documentation
Preferred
Experience in a remote position is preferred
Company
Sarnova
Sarnova Inc., through its subsidiaries, provides healthcare products and distributes emergency medical equipment and supplies.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10.5M2018-03-12Acquired
2009-12-31Series Unknown· $0.5M
2009-04-24Series Unknown· $10M
Leadership Team
Brian Ellis
Chief Operating Officer
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