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EchoStar Corporation · 2 weeks ago

Consumer Insights Analyst II

Englewood, CO

Full-time

Onsite

Entry, Mid Level

$63K/yr - $90K/yr

2+ years exp

EchoStar Corporation is reimagining the future of connectivity with a diverse range of services including satellite television and smart home installations. The Consumer Insights Analyst II will be responsible for organizing and presenting customer insights, leading performance metric analysis, and collaborating with cross-functional teams to enhance product stability and service quality.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Organize and present information to bring the customer to life in both formal and informal presentations to large and small groups, to both technical and non-technical audiences

Provide weekly insight reports to stakeholders and representing the team as a program lead/SME in meetings

Lead the measurement, analysis and reporting of key Technical Operations and video service performance metrics across DISH and Sling TV

Support a broad range of data needs across the team to enhance overall product stability, improve service reliability and enable proactive detection and mitigation of issues

Surface data-driven insights that strengthen product stability, inform operational decision-making, and drive continuous improvements in service quality

Work closely with cross-functional partners, including Engineering, Product, and Operations, to translate complex data into meaningful narratives that guide strategy and deepen the organization’s understanding of product performance and customer impact

Qualification

SQL queryingData visualization (Tableau)Statistical analysisPythonRData modelingCommunication skillsAttention to detailOrganizational skillsStorytelling

Required

Degree in a quantitative field, such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience

2-4 years experience in analytics and data visualization with the ability to translate data into actionable insights

2-4 years experience working with raw data and adept at SQL querying

Excellent organizational, verbal, visual, storytelling, presentation, and written communication skills

Ability to communicate complex ideas by transforming raw data into clear narratives and presenting results to non-technical audiences

Strong attention to detail with the ability to manage and execute multiple deliverables simultaneously

Experience creating process documentation, reports, and insights from non-standardized customer feedback data

Proficiency in statistical analysis, data modeling, data visualization (Tableau), and programming languages such as Python, R, and SQL

Preferred

A Master's degree with solid hands-on work and consulting experience is a plus

Familiarity with omnichannel customer experience data and machine learning techniques, including supervised/unsupervised models and predictive/prescriptive analytics

Benefits

Versatile health perks

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

A flexible time away plan

Company

EchoStar Corporation

Glassdoor3.5

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980

Englewood, Colorado, USA

10001+ employees