Pioneer Equity Partners · 1 month ago
Director of Field Operations
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
5+ years expPioneer Equity Partners is seeking an entrepreneurial Director of Field Operations to lead the buildout of Canary Home Visits in the Union County and South Charlotte areas. The role involves managing operations, recruiting and training Care Technicians, and ensuring compliance with North Carolina regulations while providing high-quality service to seniors.
Financial Services
Responsibilities
Thoroughly understand, and closely adhere to, applicable North Carolina regulations
Build a breadth of strong relationships with quality referral sources throughout the service area
Launch service by being the first Care Technician in order to augment training for those that follow
Recruit, train, manage, and support additional Care Technicians to provide service to clients
Closely monitor operations to ensure the highest-quality service, and 110% compliance at all times
Develop and enhance tools, routines, and systems to support the launch of additional locations
Proactively manage and reduce risks for all stakeholders, starting with clients and Care Technicians
Qualification
Required
High sense of urgency, attention to detail, humility, integrity, and endurance
College degree with high GPA and extracurricular activities
At least 5 years of relevant work experience
Track record of providing exceptional customer service
Ability to multi-task in a fast-paced setting, and to handle emergencies that may arise
Excellent client communication and service recovery skills
Clean driving record and ability to drive a large van in/around urban areas
Comfort doing walking inspections and lifting up to 30 pounds
Wide range of basic skills to support home safety
Experience recruiting & training service personnel
A passion for supporting seniors, and a joy for serving the community
Preferred
Personal or professional experience caring for seniors
Personal or professional experience providing for the safety for others (military, police, fire, EMT, teacher, care administrator, etc.)
Company
Pioneer Equity Partners
Pioneer Equity Partners℠ is a passionate community of over 50 like-minded, world-class entrepreneurs who identify, and invest in, transformative leaders to support their success.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase