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Booz Allen Hamilton · 2 weeks ago

ServiceNow System Administrator, Senior

Rockville, MD

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $176K/yr

4+ years exp

Booz Allen Hamilton is seeking a Senior ServiceNow System Administrator to manage O&M responsibilities supporting ServiceNow software solutions. The role involves deployment, configuration, and lifecycle management of the ServiceNow platform, providing insights into network performance and mentoring team members.

ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage O&M responsibilities supporting ServiceNow software solutions

Provide advice on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys, and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments

Provide your customers insight into their network through monitoring and performance management

Identify problem areas and opportunities for improvement in a mission-critical network

Help your team better understand the network by turning metrics into information and explaining their meaning

Share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies

Identify new opportunities to modernize the platform, so your clients achieve their goals

Qualification

ServiceNow maintenanceServiceNow Certified System AdministratorAgile Scrum methodsSOAP Web servicesSAMLActive DirectoryLDAPITILv3ITIL4 CertificationTeam managementCommunication skills

Required

4+ years of experience with ServiceNow maintenance, including core ITSM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing

Experience with management and teaching teams of software administrators

Experience as a ServiceNow Certified System Administrator

Experience following Agile Scrum development methods

Ability to work with stakeholders to define requirements

Public Trust

Bachelor's degree