eClerx · 1 month ago
Call Center Trainer
235 N McPherson Church Rd, Fayetteville, NC, 28303, US
Full-time
Onsite
Entry, Mid Level
$15/hr - $15/hr
2+ years expeClerx is seeking an experienced and enthusiastic Call Center Trainer to join their team. This role is responsible for developing, delivering, and evaluating training programs that equip call center agents with the skills needed to provide exceptional customer service.
AccountingAnalyticsContentDigital MarketingFinancial Services
Responsibilities
Facilitate and provide training for call center agents, including systems training, customer service skills, policies, and procedures
Conduct ongoing training sessions, refresher courses, and performance improvement workshops
Develop and update training materials, including manuals, presentations, job aids, and e-learning modules
Assess training effectiveness through evaluations, performance metrics, and feedback; recommend improvements as needed
Partner with call center leadership to identify skill gaps and implement targeted coaching plans
Monitor agent performance during nesting/simulation periods and provide hands-on support
Maintain accurate training records and reports
Stay current on product updates, process changes, and industry best practices
Support quality assurance initiatives by aligning training with performance standards
Qualification
Required
High school diploma or equivalent required
2+ years of experience in a call center training, quality assurance, or supervisory role
Strong presentation, facilitation, and communication skills
Ability to adjust training methods to accommodate various learning styles
Proficiency with call center systems, CRM platforms, and Microsoft Office Suite
Strong organizational skills and attention to detail
Ability to manage multiple training classes or projects simultaneously
Benefits
$200 Joining Bonus (Payable in the first check after 60th day of employment)
Company
eClerx
eClerx offers digital marketing, creative and content production, market intelligence, financial support, and accounting services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$436.53MKey Investors
Peak XV Partners
2010-03-10Post Ipo Equity· $6.53M
2009-08-14Post Ipo Secondary· $430M
2007-12-31IPO
Leadership Team
Kapil Jain
MD & CEO
Anjan Malik
Co-founder and Director
Recent News
Business Standard India
2025-12-17
Company data provided by crunchbase