RELEX Solutions · 3 hours ago
Service Delivery Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expRELEX Solutions is a rapidly growing software company that delivers a unified supply chain planning platform for retailers and manufacturers. The Service Delivery Manager will oversee the delivery process post-implementation, serving as the primary contact for customers and ensuring optimal use of the RELEX system.
Enterprise SoftwareMachine LearningRetailRetail TechnologySoftwareSupply Chain Management
Responsibilities
Being the primary point of contact for your assigned customer(s) in regard to the software, support, minor development, risk management, environment maintenance, change management, and version upgrades
Leading environment changes such as disaster recovery, development, deployment, configuration, incident and problem management
Ensuring that RELEX system is fully operational and available and that customer’s RELEX system related problems are solved according to the SLA
Helping the customer(s) develop their RELEX solution further. You aim at expanding customer usage and the benefit they gain from RELEX
Supporting and leading different aspects of retail and supply chain planning development projects in the fields of demand forecasting, space and assortment, analytics, and retail process development
Work with multiple clients on a consultancy basis to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations through optimized product assortments and inventory management
Perform business analysis and problem-solving activities at the strategic, operational, technical, and organizational level
Qualification
Required
5+ years of previous work experience in IT software service management, supply chain management, service management, customer success management, and/or consulting
Relevant Master's or Bachelor's degree (e.g., Business Administration, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Supply Chain Engineering)
Technical and/or technical project management experience in a cloud-based platform service
Experiences of ITSM, ITIL, and IT change management processes
Solid task coordination skills, including responsibility for incident and problem management
Proactive and result-driven attitude towards work
Strong proven analytical and problem-solving skills
Capability to interact confidently with customer stakeholders, including C-level
Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
Ability to independently develop customer accounts and create more value for our customers
Experience in working with a Grocery / CPG / FMCG retailer or supplier
Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
Excellent communication skills in English, other language skills are considered a bonus
Entrepreneurial attitude with interest towards growing the business
Preferred
Spanish and or Portuguese language fluencies are a plus
Benefits
Flexible working
Annual leave
Internet and mobile phone benefits
Diverse, inclusive, and supportive work culture
Meaningful work with a commitment to a more sustainable future
Strong team spirit through company parties, two team days per year, and after-work activities
Family-oriented policies
Flat hierarchies
Two paid volunteering days each year
Company
RELEX Solutions
RELEX Solutions offers a unified AI-based platform that enhances supply chain and retail planning.
1001-5000 employees
H1B Sponsorship
RELEX Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (3)
2022 (4)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$814.57MKey Investors
NordeaBlackstone GroupBP
2025-01-27Debt Financing· $10.52M
2024-12-10Secondary Market
2023-11-06Series Unknown
Leadership Team
Mikko Kärkkäinen
CEO and co-founder
Johanna Småros
Co-Founder & Chief Sustainability Officer
Recent News
2025-12-22
Company data provided by crunchbase