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Ki Mobility · 4 hours ago

Customer Service Representative

Stevens Point, WI

Full-time

Onsite

Entry, Mid Level

$22/hr - $22/hr

2+ years exp

Ki Mobility is a company that specializes in creating custom wheelchairs for clients worldwide. The Customer Service Representative will be the front line of support, handling customer inquiries, providing information, and assisting with troubleshooting and setup processes.

Health CareMedical

Responsibilities

Professionally interact with customers via incoming calls to provide and process information in response to product quotation and order requests and inquiries for a wide range of highly configurable mobility products

Maintain detailed and accurate documentation of customer interactions utilizing various proprietary software applications

Effectively manage a call center queue with a focus on consistently achieving high customer service standards of company metrics (ex: handle time, first call resolution, schedule accountability)

Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner

Resolve concerns and complaints by listening to the customer, determining the cause, and finding a solution using reference documentation and/or consulting with department leadership

Answer questions on wheelchair adjustments and specifications, delivery estimates, and tracking details

Continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers

Ensure and follow safety requirements and standards

Maintain a safe, neat and orderly work environment

Perform all duties in a manner that follows, demonstrates, and promotes Company’s values

Report to work as scheduled, on time, and able to work entire work schedule

Perform additional duties as assigned