Hubbell Gas Utility Solutions (HGUS) ยท 1 month ago
Field Support Technician - New York City
New York, NY
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expHubbell Gas Utility Solutions (HGUS) is a company that creates critical infrastructure solutions for energy needs. They are seeking a Field Support Technician to provide high-level customer service in the installation and troubleshooting of Data Collection Units (DCU) while ensuring compliance with service level agreements.
Oil & Energy
Responsibilities
Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City and surrounding areas as directed by Field Services Manager
Ability to operate and maneuver bucket truck and or towable man lift up to 50ft on streets and roadways within New York City
Ability to work outside in all-weather elements
Observe and comply with all local regulatory traffic guidelines and laws for safety
Safeguard, maintain and document inventory of repair parts and assigned equipment stored locally
Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics). The technician will, at times, work directly with Aclara Technical Support to resolve communication or backhaul issues
Troubleshoot / verify equipment installations in the field
Work closely with Field Services, Solution Performance, Technical Support and teams to resolve issues in the field
Generate Field/DCU procedures for troubleshooting and equipment diagnosis
Ensure compliance with Service Level Agreements through timely response and resolution
Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system. This includes creating and uploading field reports upon the completion of job assignment
Follow all safety guidelines and complete specified safety and product training including Department of Transportation (DOT) Certification, Confined Space Entry, Fall Protection, DOT Vehicle Safety Checks, etc
Produce reports for installation and maintenance issues
Utilize software applications to record and upload data from the field pertaining to installation, repair, inspection of equipment
Coordinate and communicate design deficiencies, customer concerns and quality problems to supervisor and relevant departments
Maintain a high level of expertise through continued training
Work with Aclara Field Services Manager and Project Coordinator to create an efficient project work plan
Utilize specialized proprietary software and hardware as provided to accomplish tasks
Qualification
Required
Minimum of a High school diploma or equivalent
3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience
Demonstrated technical and mechanical aptitude
Ability to manage and organize personal and professional schedule
Ability to meet deadlines and thrive in a constantly changing work environment
Ability to operate and maintain current smartphone free of mechanical defects
Ability to handle multiple tasks and work independently while following field procedures
Intermediate knowledge of Microsoft Office Software Suite
Solid command of the English language and its proper use
Advanced written and verbal communication skills
Outgoing, personable, and enjoy working directly with customers and coworkers
Self-motivated and able to work effectively alone as well as part of a team
Ability to communicate detailed technical information to an audience with various levels of technical understanding
Valid driver's license that is not under or pending suspension and must meet the required qualifications within the Company's drivers' policy, in addition to the below:
Maximum of 1 moving violation in the last three years in combination with one at fault accident
Maximum of 2 moving violations in the last 3 years with no at fault accidents
Maximum of 2 at fault accidents in the last 3 years with no moving violations
Ability to lift up to 75lbs consistently
Able to work on roof tops and utilize a pulley system to move material to the roof top
Climb vertical ladders to access roof tops
Operate bucket trucks or man lifts and install equipment on poles/towers/rooftops
Work at heights that can exceed 150' from the ground
Ability to work in all-weather conditions
Ability to operate and maintain basic hand and power tools
Preferred
2-year technical or Associates degree
Experience working with electric, water, or gas utilities
Basic electric or electronic training
Experience in wireless or RF industry
2 or more years of customer interfacing experience
Prior field work experience
Benefits
Competitive benefits package
Company
Hubbell Gas Utility Solutions (HGUS)
For over 125 years, Hubbell Gas Utility Solutions (HGUS) has manufactured and innovated best-in-class electrical and electronic products serving the residential, non-residential, construction, industrial and utility markets.
Founded in 1970Tulsa, Oklahoma, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase