Paradigm · 1 month ago
Customer Onboarding Specialist - PracticePanther
United States
Full-time
Remote
Entry Level
1+ years expParadigm is a company that offers a suite of legal practice software solutions. They are seeking an entry-level Customer Onboarding Specialist to provide exceptional onboarding and customer experience through the customer lifecycle.
LegalSoftware
Responsibilities
Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients
Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day
Be responsible for the management of a portfolio of clients to foster long-term business relationships
Respond to customer support inquiries as quickly and accurately as possible via chat or phone
Work collaboratively with other departments to resolve issues and deliver great customer experiences
Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts
Create, own, and execute onboardings for new and existing clients
Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience
Improve client satisfaction and retention
Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers
Perform other duties as assigned
Qualification
Required
1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment
Project management skills
Experience leading initiatives and succeeding in a team environment
Must be patient, empathetic, and have great communication skills
Self-started and resourceful
Data driven
Strong interpersonal skills to work collaboratively with different departments
Comfortable with technology and learning new software
Ability to handle escalated customer issues
Self-motivated, diligent, and can inspire others
Excellent verbal and written communication skills
Organized, detail oriented, and able to manage multiple tasks
Must be personable and enjoy working in a client-facing role
Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
Preferred
High-growth or early-stage startup experience is preferred
Knowledge in the legal industry advantageous
Benefits
Competitive salary
Paid vacation + sick and parental leave
Remote working flexibility
Budget for home office improvements
Company culture that encourages work / life balance
100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
Bi-annual company retreats and many other fun activities to bring our team together as often as possible!
Company
Paradigm
Paradigm offers legal software solutions that help you manage, automate, and grow your firm. It is a sub-organization of ASG.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Francisco Partners
2021-10-13Private Equity
Leadership Team
Soumya Nettimi
Chief Executive Officer
Colin Li
President, Chief Financial Officer (CFO) / Chief Revenue Officer (CRO)
Company data provided by crunchbase