RLI Insurance Company · 2 days ago
Surety Technology & Automation Representative
Peoria, IL
Full-time
Hybrid
New Grad, Entry Level
$21.26/hr - $29.24/hr
0+ years expRLI Insurance Company is a unique insurance provider focused on delivering exceptional customer experiences. The Surety Technology & Automation Representative will serve as the initial point of contact for Surety employees, providing technology and business support, managing requests, and ensuring effective communication with both internal and external customers.
Insurance
Responsibilities
Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails
Provide basic technology and business support for Surety agents and direct Surety clients
Properly interpret requests, create work items and escalate to appropriate team members, as needed
Recognize high priority requests and prioritize work item assignments accordingly
Monitor reports of Surety system incidents and escalate to IT when necessary
Collect and log customer feedback
Perform small daily tasks and occasionally assist the team with special projects
Operate within defined standards and service level agreements
Maintain timely and concise communication with customers, both internal and external
Qualification
Required
Typically requires an Associate's degree
0+ years of related experience
[OR] equivalent level of education and experience
Ability to provide excellent communication, both written and verbal
Ability to provide quality customer service experience to callers
Demonstrate ability to work well with the team
Good organizational skills
Ability to perform independent research utilizing existing resources
Ability to perform light troubleshooting and QA testing under guidance
Willingness to learn Surety business and develop technology skills
Preferred
Surety experience is a plus but not required
Benefits
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses
Company
RLI Insurance Company
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets.
1001-5000 employees
H1B Sponsorship
RLI Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (13)
2022 (4)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1987-05-08IPO
Leadership Team
Jonathan E. Michael
Chairman & CEO
Gayathri Mariappan
Vice President Information Technology
Recent News
2026-01-05
2025-11-12
Company data provided by crunchbase