Bandwidth Inc. · 2 hours ago
Technical Support Analyst (3rd Shift)
Raleigh, NC
Full-time
Onsite
Entry Level
1+ years expBandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. The Technical Support Analyst will provide technical support to customers experiencing software, hardware, or networking issues, ensuring customer satisfaction by resolving or escalating these issues as necessary.
Information TechnologyMessagingTelecommunicationsWeb Hosting
Responsibilities
Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free
Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner
Analyze call flows, packet captures, and system logs for faults
Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues
Test and duplicate customer issues to validate the issue and resolution
Escalate issues to the relevant teams when required
Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics
Interact with various teams to provide feedback and recommend improvements to current products or procedures
Keep up-to-date with technical knowledge and learn new technologies and products
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related technical field
1-2 years of experience in technical support or related field
Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications
Excellent communication and interpersonal skills
Capable of multitasking in a fast-paced environment
Strong problem-solving skills
Able to work individually and in teams with a focus on detail
Preferred
Network+, CCNA or similar
PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience
Benefits
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Company
Bandwidth Inc.
Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences.
1001-5000 employees
H1B Sponsorship
Bandwidth Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (14)
2022 (13)
2021 (14)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$20.5MKey Investors
Portolan Capital ManagementAilanthus Capital Management
2018-06-27Post Ipo Equity
2018-01-11Post Ipo Equity
2017-11-10IPO
Leadership Team
Scott Mullen
CTO
Kade Ross
CIO
Recent News
2025-12-05
2025-12-03
thefastmode.com
2025-11-05
Company data provided by crunchbase