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MTC Federal Credit Union · 1 month ago

Senior Member Service Representative

Midland City, AL

Full-time

Onsite

Mid, Senior Level

0+ years exp

MTC Federal Credit Union is dedicated to creating a better way forward for the communities they serve. They are currently seeking a dynamic Senior Member Service Representative to assist in coordinating sales processes and operational functions while promoting a positive environment within the branch.

FinanceFinancial Services

Diversity & Inclusion

Responsibilities

Responsible for complying with all laws, , statues, rules and regulations which govern credit unions, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act

Serve as a relationship sales leader; communicates sales philosophy

Assist Lead Office Sales Manager in preparation of annual evaluations that accurately measure employee performance and provide direction for their future growth and development. Recognize employees who perform at a high level

Set the example of professional behavior and hold employees accountable for their performance, attitude and behavior

Demonstrate enthusiastic support of corporate mission, vision, core values and brand

Train, direct, and supervise MSR staff to effectively sell/refer products and services to members while ensuring quality service standards are being maintained

Maintain a functional level of knowledge and procedural expertise in all credit union products and services. Performs all MSR duties

Handle complaints registered by members involving the branch operations

Communicate goals and direction with MSR staff to ensure clear understanding of rules, regulations, requirements and expectations

Responsible for ensuring that MSR staff follow internal audit, compliance, security measures and operational policies and procedures including but not limited to the prevention of losses through fraudulent activity

Assume responsibility for maintaining proper cash controls. Ensure that all branch transactions are balanced for close of day. Ensures dual control procedures are implemented. Periodically conducts MSR and vault cash counts and audit functions according to policy and procedure

Responsible for proper security, control and documentation of all records

Responsible for MSR schedule of work and timecards

All other duties as assigned

Qualification

Sales leadershipBranch operationsCompliance knowledgeCustomer serviceTeam management

Required

Six months to two years of similar or related experience

A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program