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Cyncly · 2 months ago

Client Success Manager - Renewals

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Cyncly is a global technology powerhouse with over 2,400 employees and 70,000 customers across more than 100 countries. The Client Success Manager - Renewals will manage a high-volume book of clients, establish and maintain strong relationships, and achieve customer retention, upsell, and cross-sell quotas.

Information TechnologySoftware

Responsibilities

Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company

Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients

Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity

Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues

Achieve customer retention, upsell, and cross-sell quotas

Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking

Work cross-functional to ensure the success of your client's online campaigns and overall performance

Qualification

Account managementSEM/PPC advertisingDigital marketing salesPersonal organizationCommunication skillsSelf-motivationTeam player

Required

2+ years in account management or client-facing role required

1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required

A “go-getter” – results-oriented and puts in extra effort to exceed expectations

An outgoing, friendly, and enthusiastic individual who can positively develop client relationships whilst also managing client expectations

You have excellent communication and personal organization skills, self-motivation, and can work under pressure

Ability to work effectively independently and collaboratively

Goal-driven, self-motivated, team player with a passion for learning