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Esse Health · 1 month ago

Patient Accounts Representative - Billing - Hybrid for a local candidate - Town & Country

St Louis, MO

Full-time

Hybrid

Mid Level

3+ years exp

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area, dedicated to placing patients and their physicians at the center of health decisions. They are seeking a full-time Patient Accounts Representative to handle patient and insurance related billing inquiries while ensuring excellent customer service and collaboration with various teams.

FitnessHealth Care

Responsibilities

Receives, researches, and resolves patient inquiries and initiates accurate account adjustment when necessary

Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets

Answers incoming inquires within department standards and with appropriate customer service levels being met

Monitors assigned tasks to ensure they are completed/worked timely and accurately

Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations

Maintains complete knowledge of Esse Health physicians, sites, and of insurance plans accepted

Prepares refund requests

Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries

Serves as a backup to the front-desk receptionist. Answers business office telephone calls in a professional manner; transfers to appropriate personnel and/or takes accurate messages; greets business office visitors in a friendly and professional manner

Perform other duties as assigned

Qualification

Medical BillingCollectionElectronic Practice ManagementMicrosoft ExcelVerbal skillsCustomer orientationMaintain composureWritten skillsTeamworkWork in fast-paced environment

Required

Handles all patient and insurance related billing inquiries

Interacts with patients, patient family members, clinical office personnel, and insurance representatives

Receives, researches, and resolves patient inquiries and initiates accurate account adjustment when necessary

Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets

Answers incoming inquiries within department standards and with appropriate customer service levels being met

Monitors assigned tasks to ensure they are completed/worked timely and accurately

Collaborates with team members when handling difficult calls

Maintains complete knowledge of Esse Health physicians, sites, and of insurance plans accepted

Prepares refund requests

Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries

Serves as a backup to the front-desk receptionist

Answers business office telephone calls in a professional manner

Transfers to appropriate personnel and/or takes accurate messages

Greets business office visitors in a friendly and professional manner

Performs other duties as assigned

Ability to sit for up to eight hours per day

Ability to work at a computer workstation taking phone calls for up to eight hours

Ability to lift and carry heavy records or boxes of up to 20lbs

Preferred

Medical Billing and Collection certificate is preferred or relative experience of three to five plus years in the healthcare industry in a customer service role

Experience in electronic practice management system – NextGen experience is a plus

Working knowledge of Microsoft Excel

Excellent written and verbal skills

Ability to maintain composure in difficult situations

Customer orientation

Ability to work in a fast-paced environment

Ability to function in team environment