First Citizens Bank · 21 hours ago
IT Manager - Network Site Support
North Carolina, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$102K/yr - $157K/yr
10+ years expFirst Citizens Bank is seeking an IT Manager for Network Site Support to manage a team of network engineers focused on campus and branch connectivity. The role involves overseeing network operations, optimizing solutions, and ensuring compliance with regulatory requirements.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Lead day to day Network Operations management of700 branches and 60 large campus offices, ensuring high availability and secure network connectivity
Manage the optimization, and troubleshooting of network solutions including Cisco SD-WAN, Verizon Managed Versa SD-WAN, Cisco routing and switching
Oversee proactive maintenance activities including IOS upgrades, capacity planning, vulnerability remediation, and lifecycle refresh planning
Monitor and optimize network performance through analytics, KPIs and real time telemetry tools
Drive Incident and problem management - including root cause analysis, remediation timelines and reduction of repeat outages
Assist with managing vendor managed services and circuit providers
Govern operational documentation, standard operating procedures and knowledge base updates
Coordinate change management activities with risk assessment and communication to business stakeholders
Track and report on Network Operations SLAs for ServiceNow requests, incidents and tasks
Support compliance efforts for regulatory requirements such as PCI, SOX and internal audits
Manage, coach and develop a team of highly technical network engineers, establish measurable goals, career progression plans and continuous learning opportunities
Foster a culture of accountability, high performance and operational excellence
Identify opportunities to improve tools, automation, processs and efficiencies across branch and campus network support
Champion customer-centric service delivery, ensuring stability and reliability
Qualification
Required
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
10 years experience in managing network teams
Advanced support experience in: Managed Services, Circuit Installation and troubleshooting, WAN and edge routing (BGP, EIGRP, OSPF), SD-WAN management and deployment, Cloud connectivity, Multi carrier circuit management (MPLS, direct internet, WAVE, data center interconnects), GRE / IPSEC Tunnel
Preferred
Cisco Professional-Level Certifications (CCNP, CCIE) or equivalent experience
Experience managing multi provider WAN and SD-WAN technology
Proven track record leading teams in mission critical environments
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-13
2026-01-06
Company data provided by crunchbase