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CentralSquare Technologies · 1 week ago

Product Manager (Public Safety Software) - Remote

United States

Full-time

Remote

Mid Level

3+ years exp

CentralSquare Technologies is a trusted provider of public sector software in North America, committed to supporting public servants with impactful technology. They are seeking a strategic Product Manager to drive the evolution of their public safety software portfolio, balancing user needs and business objectives to deliver mission-critical solutions for emergency response teams nationwide.

ComputerSoftware

No H1B

U.S. Citizen Only

Responsibilities

Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs

Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy

Establish success metrics and KPIs to measure product performance, adoption, and business impact

Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders

Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria

Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements

Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments

Lead sprint planning, backlog grooming, and release planning activities with development teams

Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases

Define pricing strategies and packaging that maximize customer value and business profitability

Present product demos and roadmaps at customer meetings, trade shows, and industry conferences

Gather customer feedback through on-site visits, user interviews, and advisory board sessions

Serve as the voice of the customer internally, advocating for user needs in product decisions

Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics

Coordinate with third-party partners and technology vendors to integrate complementary solutions

Provide product training and enablement to internal teams and customers

Participate in RFP responses and strategic customer engagements

Qualification

Product ManagementAgile/Scrum MethodologiesB2B SaaS ExperiencePublic Safety TechnologyTechnical AcumenData AnalysisCustomer-Centric ThinkingStakeholder ManagementExecution ExcellenceCommunication Skills

Required

3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology

Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience)

Demonstrated success owning and delivering products from concept through launch

Strong understanding of Agile/Scrum methodologies and experience working with engineering teams

Excellent written and verbal communication skills, with ability to influence stakeholders at all levels

Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions

Ability to travel up to 40% for customer visits, conferences, and team meetings

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance —a critical credential for safeguarding public safety data. At CentralSquare, we'll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance